Booking With Us
We want you to have the best holiday possible, from booking to departure. Please take the time to read the important information below:
Deposit & Payment
Should you wish to book any of our properties, depending on the property, we will request either a 25% or 50% non refundable deposit to hold the holiday for you.
One calendar month before the start of your holiday is due to begin, we then request full payment of the holiday plus the relevant cost of the damage deposit if applicable. If the balance is not received by the date due on the booking confirmation, Moor to Sea Homes Ltd, at their discretion, reserves the right to make the property available for re-booking. This does not release the guest from their obligation. It is possible to secure bookings by Cheque or Internet Bank transfer.
Terms & Conditions
Properties will be available for occupation from 4pm on the first day of the holiday and must be vacated by 10am on the last day.
The licence from the owners shall permit the guest and members of the guest’s party as shown on the booking confirmation (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated in the brochure or website property description may occupy a property unless by prior written agreement with Moor to Sea Homes Ltd. Extra charges may be applicable. Owners reserve the right to refuse admittance if this condition is not observed. The owners and Moor to Sea Homes Ltd reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which they consider to be unsuitable for the property.
Due respect and consideration to neighbours must be observed at all times. Large group bookings may only be accepted by special arrangement.
The guest may only bring such pets as are mentioned on the booking confirmation, they must be house trained, clean, up to date with flea prevention treatment, well behaved, kept on a lead at all times and never be left unattended in the property, unless by prior, private arrangement with the property owner. They are not permitted in the bedrooms or on any furniture in the property. Neither the agents nor the owners can accept responsibility for their safety. A weekly charge will be made. “No Pets” in a description may not guarantee that pets have never occupied the property.
If a property description specifies the number of vehicles allowed at the property, then this number must not be exceeded.
Should you wish to cancel your holiday prior to your stay, if cancelled before the full amount has been paid, then the deposit will not be returned to you. We request full payment of the holiday minus the deposit previously paid, 1 calendar month prior to the start of your holiday.
Should you need to cancel your holiday within the month prior to your stay, unfortunately the holiday fee will not be returned to you, unless it’s possible for us to re-let the break to another guest, in which case, 50% of the holiday cost will be returned to you.
Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control.
Moor to Sea Homes Ltd cannot be held responsible for any perceived inadequacies in any of its properties. Property descriptions and all details written (and verbal) on our websites are given in good faith and are believed to be correct, but their accuracy cannot be guaranteed. We reserve the right to amend our property details and prices quoted on the internet due to error or omission. In this unlikely event the potential guest will be notified immediately and may cancel their provisional booking accordingly.
Neither Moor to Sea Homes Ltd or owners can be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible should it occur. In the case of television and telecommunications (mobile reception, wifi/broadband, telephone etc.) neither Moor to Sea Homes Ltd nor owners can be held responsible for the services to the properties. While Moor to Sea Homes Ltd and owners expect these services to be operating as normal for all guests’ enjoyment these can be subject to interruptions especially in rural areas. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications or television.
Following Your Departure
The guest must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation the guest is responsible for the care of the property and its contents. It is expected that guests treat the property with the respect that they treat their own and leave the property and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling, if applicable, and disposal of dog mess from gardens/grounds.
The deposit will be refunded to the guest the week following the holiday, but a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal, dog mess removal or any untoward expenses.
Following your safe departure, we are allowed up to 1 week to assess the property in order to ascertain whether any damage has been caused.
If damage has found to be caused, over and above what we consider to be classed as ‘general wear and tear’, then we will contact the lead booker with photographic evidence to explain why we are holding some or all the Damage Deposit.
Should no damage be found, this fee will be returned to you once a member of the team has inspected the property.
Where Moor to Sea Homes Ltd accept security deposits they do so as agents. Moor to Sea Homes Ltd cannot act as arbitrator in any dispute between the owner and the guest over the security deposit. Such disputes shall be settled directly with the owner, for whose actions Moor to Sea Homes Ltd cannot accept responsibility.